Comzak Remote/Smart Hands Service provides professional support to clients requiring emergency, planned and routine maintenance. With our support, clients can respond more quickly to emergencies, improve uptime, and reduce the cost of infrastructure management and maintenance. With hourly service plans and 30-minute billing increments, clients can reduce their cost of infrastructure management.

Free

$0 per Month ($125/Hour)

All Remote Hands Services will be billed in 30-minute increments.

Essential

 1 Hour / Month

$115 per Month ($115/Hour)

3 hours of Remote Hands Services during Normal Business Hours that can be used monthly. Billed in 30-minute increments

Enterprise

 5 Hours / Month

$475 per Month ($95/Hour)

3 hours of Remote Hands Services during Normal Business Hours that can be used monthly. Billed in 30-minute increments

Annual

 40 Hours / Year

Billed in 30-minute increments. $3,400 per Year ($85/Hour)

40 hours of Remote Hands Services that can be used over the entire year during business hours

Remote/Smart Hands Services are performed by our technicians. All requests are processed through a defined escalation path until resolved. Remote Hands Service Plans include prepaid service hours and guaranteed response times.

Please reach us at contactus@comzak.com for your Incident Management  success.

Typical activities performed as a remote hands service

  • Installing, moving, upgrading, or replacing equipment and network cables
  • Running diagnostic equipment
  • Server and network troubleshooting
  • Performing inventory management and labeling or taking pictures of equipment or colocation space
  • Power cycling, refreshing, and rebooting servers or other equipment
  • Connecting a monitor to client’s networking equipment and performing work based on client request
  • Opening client’s equipment to investigate hardware configuration
  • Configuring client networking equipment
  • Server and network troubleshooting

Our technicians are on call 24/7/365 and Remote Hands requests are generally accommodated as quickly as possible. All Service Plans are limited to Normal Business Hours and will be billed at the Billed Rate. Remote Hands usage beyond the included Service Plan hours is billed at $125 per hour in 30-minute increments. After-Hours rates are $125 per hour billed in 30-minute increments with a 1-hour minimum per incident.